Facing Restart Loop ➰ issue in M12

[ShiraziAhmed]

First it started with only few restart but then turn into frequent restarts. 

Restart Loop issue

After Hard Reset and Clearing Partition problem somewhat as frequency of restart slow down resolved but issue still persist.

And shoes the error.

Serious Software Issue

[Wodehouse]

Looks like your phone will need a visit to Samsung Care. This looks like a combination of software and hardware issue.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings]

Kindly reset factory data with backup then try to it's again. If not resolves then go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue.

● Kindly use a genuine Samsung charger.

● We always recommend using a genuine Samsung charger for charging your device.

● There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

● If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[51084663433291lm0890]

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