Original topic:

Face unlock is not working properly

(Topic created on: 09-17-2023 08:44 AM)
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Muzzammily93
Active Level 1
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Galaxy M
Recently have bought galaxy m34
And I am feeling that the face unlock is not working properly at least sixty percent it does not work...
I tried delete the face and res can again and again and again 4 to 5 times but it does not work very well it has accuracy issues specially when you are against the sunlight or the sunlight is not proper mostly it misses
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your issue, we request you to please report the problems of your Samsung smartphone with a log file. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

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