Dual whatsapp problem

[Reddy278]

Dear All, I am using M30s mobile. I observed that images or files which I received in my dual whatsapp are not saved in my mobile, that's there is no media folder in dual whatsapp. I am facing this for last 2 days. I have uninstalled and installed dual whatsapp, for 5 min media folder is avaliable. after sometime (5min), media file will disappear I request someone guide me to resolve the issue. Thank you 😊

[Reddy278]

I did hard reset and lost all my data 😢, I don't know when the Samsung team will resolve the problem 😕😔😞😢😐

[kumarsaurabhking]

did you get any solution bro..?

[Reddy278]

No solution till now

[Karthik63555]

Hello there, I'm not able to open documents from my dual WhatsApp messenger

[Reddy278]

Even I raised a ticket by calling customer care, till now no response

[ViniLala]

I am facing same problem. Why you do yhis @Samsung??

[chongfootuck]

I uninstalled then reinstall, it works for awhile, then missing again

[Reddy278]

I did all these and called Samsung helpline but no response till now 😕

[IMSKA]

The only solution that I found after a lot of research is to discard samsung forever (I have used only samsung for last 11 years) & switch to better customer care providing alternatives...

[Reddy278]

Hope the Samsung customer care and company officials are looking, but very sad that Samsung has till now not taken any initiative to solve the problem 😕😞😢😔😑, I had very good will for brand Samsung