Original topic:

Dual whatsapp problem

(Topic created on: 06-18-2021 08:45 PM)
1437 Views
Reddy278
Active Level 3
Options
Galaxy M
Dear All, I am using M30s mobile. I observed that images or files which I received in my dual whatsapp are not saved in my mobile, that's there is no media folder in dual whatsapp. I am facing this for last 2 days. I have uninstalled and installed dual whatsapp, for 5 min media folder is avaliable. after sometime (5min), media file will disappear I request someone guide me to resolve the issue. Thank you 😊
54 Comments
Reddy278
Active Level 3
Galaxy M
I did hard reset and lost all my data 😢, I don't know when the Samsung team will resolve the problem 😕😔😞😢😐
0 Likes
Galaxy M
did you get any solution bro..?
0 Likes
Reddy278
Active Level 3
Galaxy M
No solution till now
0 Likes
Karthik63555
Beginner Level 2
Galaxy M
Hello there, I'm not able to open documents from my dual WhatsApp messenger
0 Likes
Reddy278
Active Level 3
Galaxy M
Even I raised a ticket by calling customer care, till now no response
0 Likes
ViniLala
Beginner Level 2
Galaxy M
I am facing same problem. Why you do yhis @Samsung??
0 Likes
chongfootuck
Active Level 1
Galaxy M

I uninstalled then reinstall, it works for awhile, then missing again

 

0 Likes
Reddy278
Active Level 3
Galaxy M
I did all these and called Samsung helpline but no response till now 😕
0 Likes
IMSKA
Active Level 1
Galaxy M
The only solution that I found after a lot of research is to discard samsung forever (I have used only samsung for last 11 years) & switch to better customer care providing alternatives...
0 Likes
Reddy278
Active Level 3
Galaxy M
Hope the Samsung customer care and company officials are looking, but very sad that Samsung has till now not taken any initiative to solve the problem 😕😞😢😔😑, I had very good will for brand Samsung
0 Likes