Custom Notifications are not working properly in Galaxy M35

[plant35]

To

The Team Samsung,

I set a custom notifications in my Galaxy M35. But it is not working properly. When many notifications come at once, the first notification sound that is heard is the custom notification I set but after that Notification Sound shifts to Samsung's default Notification Sound, Spaceline. Also I selected vibration silent for Notifications but sometimes it still vibrates for notifications. Please fix this issue.

Thank You.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Lock screen notification settings: Settings> Lock screen> Notifications and turn On> From here, you can customize the available settings:

1: Notification style: Choose between, Icons only.
Details: If you'd like more information about a notification at a fast glance, choose Details This option also lets you adjust notifications' transparency and auto-reverse their text colour.

2: Transparency: Adjust the slider to see more of your Lock screen wallpaper behind the notification.

3: Auto-reverse text colour: Automatically adjust the colour of the notification text to make sure it's readable against your background.

4: Hide content: Hide notification content in the Notification panel.

5: Notifications to show: Enable either Alert and silent notifications, or Alert notifications only.

6: Show on Always On Display: Show or hide notifications when your Always On Display is active. This option may not be available on all devices or when you are using Power saving mode.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support