After Update to latest OneUI 6.1 version, I am facing an issue that my smartphone is not charging by my samsung charger, I also tried with different charger and cable and probem is same, but my smartphone is charging via power bank and laptop through usb cable.
I am unable to understand that this issue is software problem or hardware problem.
If it is software problem then please provide me a solution to this.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Request you to check the charger functionality with a different device or try to charge the same device with a different charger. Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.
Kindly disable the battery protection mode( if enabled).
Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.
Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
