Century of M31s Freezing restarting 🤣

[RS21]

After the November 2021 update my phone used to restart between 25 to 50 times. But now after the January update my phone has hit the milestone of 100 restarts. Congratulations Samsung for making this happen and letting down your customers. Lets see if it can go upto 150 🤣🤣🤣. Thanks again samsung or should I say hanghung🤭

[FARZI_69]

😂😂😂😂

[Sid_Karna]

Please comment on this post. I am making a list of people having the issue . Also the post may possibly help you.
https://r2.community.samsung.com/t5/Galaxy-M/ALERT-Those-who-have-restarting-problem-should-follow-t...

[Sid_Karna]

The post already has about 1k views but since people are not commenting,I don't know the exact number of cases.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support