Cannot download files on second WhatsApp on M52 5G

[vaibhav047]

After clone of Whatsapp we are not able to download the files on M52 5G and also I am not able to backup my chats Samsung should fix this issue as soon as possible.

[TanmayK]

Same problem happened in my friend's mobile, A52. But couldn't find a solution though.
Try data back up, then resetting the app.

[vaibhav047]

Done resetting but same issue

[TanmayK]

Oh... Then it must be an overall systematic problem with most of the devices...
In that case just keep sending feedbacks..

[BNARRN]

It's in Note9 also same problem.

[AnilkumarKola]

Same problem. Can't upload, download and backup. And also i can't select screenshots for submitting the report

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[subratagarai88]

Yes I'm also having this issue