Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
You can find almost all the files on your smartphone in the My Files app. By default, this will appear in the folder named Samsung.
The My Files app in the Samsung folder If you are having trouble finding the My Files app, you should try using the search feature. To begin, swipe up on your home screen to see your apps.
1Tap on the search bar at the top of the screen Search bar highlighted 2Enter 'My Files' and the My Files app will be shown
Search - tap this icon to search for a file by name. You can also tap Type to see all files of that type, or Time to see files saved yesterday, in the past 7 days or in the past 30 days. 2 Recent files - all your most recently used files are displayed here. Tap the last file in this section to see all your recently used files in order of use. 3 Categories - all the files saved on your phone have been organised into categories based on the type of file they are. For example, if you have downloaded a file from the internet it will appear under Downloads. 4 Storage locations - depending on how you use your device, your files could be stored in different locations. For example, if you have an SD card you can set your device to download files straight to the SD card. Tap one of the storage options to see all the files that are saved to it.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
