Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
Please follow the below steps:
Step1: From the home screen tap on Camera. Step2: Tap on Settings. Step3: Scroll up and tap on Reset settings. Step4: Tap on Reset.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).
1. switch off 2. connect charger 3. wait till charging % shows number 4. press power and lower volumn key simultaneously( if this combination doesnt work use volume up and power) 5. wait till android logo and release the button 6. in the system menu, choose wipe cache partition, let it finish 7. in the system menu, choose repair app, one ui will try to repair all apps and restart
check your problem now, more chances to resolve the issue.
