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Original topic:

Call Display hides on top of the screen, "Call display while using apps" set to Full Screen

(Topic created on: 08-09-2020 02:59 PM)
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hrnaveenk
Active Level 1
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‎08-09-2020 02:59 PM in 

Galaxy M

Device: Samsung M21

Bought: August 2020

 

Issue: "Call Display while using apps" is set to Full Screen, I was checking messages on WhatsApp and got a call. I was not able to answer the call because WhatsApp continued to remain occupying the screen and the call display in a very thin line was stuck on top of the screen below the camera. I tapped on it to answer the call, but it did not respond.

 

Wonder how this could happen when I have already se the "Call Display while using apps" is set to full screen.

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6 Comments
veer
Expert Level 5
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‎08-09-2020 03:05 PM (Last edited ‎08-09-2020 03:05 PM ) in 

Galaxy M
go to call app click 3 dot click go to settings after you see i round call display while using app just click chose pop up
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veer
Expert Level 5
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‎08-09-2020 03:06 PM in 

Galaxy M
now this opetion i show enble after u using third party app caller screnn not goes to full screnn
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hrnaveenk
Active Level 1
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‎08-09-2020 03:23 PM in 

Galaxy M

Bro, you did not understand my issue. I don't want it to pop up. When I am on a app and I receive a call, I want the Call App to overtake the current app and display the call in Full Screen. But sometimes this is not happening.

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hrnaveenk
Active Level 1
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‎08-09-2020 03:25 PM in 

Galaxy M

I will test the mobile for couple of more days. If the issue does not reoccur, then I will close this thread.

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veer
Expert Level 5
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‎08-09-2020 03:27 PM in 

Galaxy M
ok go to call app info clear data and after try this problem come or not
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cs-member13
Expert Level 4
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‎08-11-2020 02:55 PM in 

Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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