Boat Airdopes441- Connectivity issue

[BalaTej]

Hi, I am using my Boat Airdopes 441 from last one year with Samsung M51 it was working fine but after updating software if I use both Airdopes(L&H) only left side one is working if I use Right side alone it is working fine, I have cross checked airdopes with other devices it is working fine. Kindly help me to solve this issue.

[WalkieTechie]

1. Just reset you earbuds once to be safe (the procedure is simple and can be found in the earbuds manual)

2. Mark 'Forget' for the 441 airbuds in the Bluetooth menu and then reconnect

3. Clear cache of Bluetooth

[BalaTej]

Thank you for the information additional above I did Reset app preferences+Choose default app+ cross checked in safe mode also, kindly suggest other ways to sort out the issue

[WalkieTechie]

Not reset app preference but reset the earbuds themselves. Just keep both of them in the case and touch the buttons for 5-10 seconds and they will get reset.

[BalaTej]

I did earbuds rest but problem remain same with M51, I have cross checked this ear earbuds with other devices with other devices it is working fine.

[WalkieTechie]

Ok go to app > click on the highlighted option (refer to my screenshot) > toggle on show system apps > then search for Bluetooth > Storage > Clear Data

[BalaTej]

Done but problem not solved

[rush20]

Report it to samsung

[BalaTej]

OK

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support