Original topic:

Battery issue

(Topic created on: 12-15-2020 07:02 PM)
153 Views
user2233
Active Level 3
Options
Galaxy M
My phone's stand-by keeps decreasing, now it's showing 1d 7hrs, why is it so??
0 Likes
4 Comments
Ehsank
Expert Level 5
Galaxy M
its depends on your uses, and it change time to time
user2233
Active Level 3
Galaxy M
but it's keep decreasing day by day
0 Likes
Ehsank
Expert Level 5
Galaxy M
its not a big issue, if now its show 1 day but if you play game for 3-4 hrs it suddenly decreases and showing something else
main thing is screen on time
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below step:

>>Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes