Original topic:

Battery draining at night

(Topic created on: 08-17-2024 02:32 PM)
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Raiyan_khan_Apurbo
Active Level 2
Options
Galaxy M
When i go to sleep, if i see 70 percent charge in my phone (galaxy m01) then next day morning i see it decreased by 10-15 percent without even using phone. I also checked if is there any apps processing in background, but i see there is no apps that are running in background. It was happening after updating from "One ui 3.0 to One ui 4.1 core"

Warning"
Is there any software update available for your device don't update quickly, instead of check is there any problem occurring to other users, because sometimes the update have some bugs and glitches.

At last i will request Samsung authorisation to give me a new one ui upgrade to fix the issue. I know its out of rules, but at least a upgrade for one ui 4.1 core to one ui 4.1 full to fix the issue. Hope you can help me.
 

7 Comments
goodthings
Expert Level 5
Galaxy M
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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Galaxy M
I have done it for two times it didn't work
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goodthings
Expert Level 5
Galaxy M
Please go to service center for resolves this issue. Thanks.
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Galaxy M
Its not a hardware issue it is software issue
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Galaxy M
Following steps can't fix the issue its a software issue it can only fix by a new software update
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