Original topic:

Automatically restarted

(Topic created on: 06-28-2020 04:03 PM)
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Mugilan94
Active Level 1
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Galaxy M
I am facing Auto restart issue in my mobile past 6 month,If I give my mobile phone to service Center they told me your are install 3rd party apps that a reason.But I didn't  install apps without support of playstore or Samsung Galaxy store. If make call my phone restart,If i open Facebook my phone restart, if i open youtube my phone restart, if useWhatsApp my restart,if send money in  google pay my phone restart.
This kind of this are basic activity in any android mobile and also I am escalated to Samsung CEO level,But there is no response, each and every week I facing this issue .This kind of problem will affect my job also.This is my worst experience in this product.Don't buy this product.They make us fool.
Each and every issue I have proof....


Anybody facing this issue. My mobile Samsung M30

Kindly give me some solution to resolved this

4 Comments
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Auto restart" issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Mugilan94
Active Level 1
Galaxy M
I am facing this issue continuously restarted
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Mugilan94
Active Level 1
Galaxy M
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Mugilan94
Active Level 1
Galaxy M
I already done this
And I surrender my phone in service Center for 2 days....they give me back and also I facing same issue
I send every month 2 log report in Samsung Members app
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