App refreshing problem

[anurag_singh_17]

Recently purchased Samsung Galaxy M35 5G,

Apps on this phone refreshes automatically if i opened another app for 15 seconds only.

I was doing an assignment through pdf opened in my phone, opened google for searching something and after when i reopen the pdf it crashes and was not reloading again.

I had to open file manager and view pdf again from there!

Another time i was posting a story on instagram i received a popup message, i clicked on it check it and when i open insta again it refreshes and the story was discarded , i had to put again all the text and mentions on the story!

Faced this type of problem in every app and i end up lossing all the worked doing in the app.

Facing this app crashing and refreshing issue all the time and it is very irritating!

Also it gets upto 41 Degree celsius on normal usage and gets very warm!!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

● Galaxy device app creshing issue: Clear app cache through Device care:
→ Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
→ Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[rajugy54]

Ur apps aint crashing, its a feature to protect battery if the app is idle. Just open app info and go to battery select option optimized for the apps giving this issue.

[anurag_singh_17]

This thing is not for any specific app, but for every app!
Even their own samsung apps reload in no idle time

[rajugy54]

Yes it is applicable to all the apps, samsung saves the battery very aggressively so thats why the app gets killed in the background automatically

[anurag_singh_17]

Ohh get it
But i am thinking that what is the use of 6gb Ram when it can't open 2 apps also