App error

[Shetty19]

I have been using samsung M31 since past few years. Today one by one my apps stop working out the blue. It appears as a grey android icon with some long name below it . Could you please tell me why this is happening and a possible solution?

[Wodehouse · Accepted solution]

That's frustrating!

The issue you're describing, where apps stop working and display a grey Android icon with a long name, is often related to a problem with the app's installation or the Android system itself.

Here are some potential reasons and solutions:

Potential Reasons
1. *Corrupted App Data*: App data can become corrupted due to various reasons, leading to apps malfunctioning.
2. *System Software Issues*: Android system software problems can cause apps to stop working.
3. *Storage Issues*: Insufficient storage space or corrupted storage can lead to app malfunctions.
4. *Malware or Viruses*: Malware or viruses can cause apps to stop working.

Troubleshooting Steps
1. *Restart Your Device*: Sometimes, a simple reboot can resolve the issue.
2. *Clear App Cache and Data*: Go to Settings > Apps > [Select App] > Storage > Clear Cache and Clear Data.
3. *Uninstall and Reinstall Apps*: Try uninstalling and reinstalling the affected apps.
4. *Check for System Software Updates*: Ensure your device is running the latest Android version.
5. *Perform a Factory Reset*: If all else fails, consider performing a factory reset to restore your device to its original settings.
6. *Run a Virus Scan*: Use an antivirus app to scan your device for malware or viruses.
7. *Check Storage Space*: Ensure you have sufficient storage space available.

If none of these steps resolve the issue, it's possible that there's a hardware problem or a more complex software issue. You may want to visit a Samsung authorized service center or contact Samsung support for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Shetty19]

What if this problem arises again and possibly spreads across other apps too?

[Wodehouse · Accepted solution]

The probability is low assuming your phone is not infested with malware. Your phone has device care which you can use to check.
Finally if you do a factory reset the phone is wiped clean except for factory installed software. Always backup before proceeding for a factory reset.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[lakshmipathy79]

Just reset app preferences.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support