Original topic:

M35 internet problem

(Topic created on: 12-28-2024 07:43 PM)
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_pb_
Active Level 1
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Galaxy M
Earlier i was using a realme device and now i switched to Galaxy M35. I'm facing internet related problem in this device like:-
●Frequently getting disconnected from 5g (to 4g).
●I have unlimited 5g plan but still my daily data is being consumed (even when i am connected to 5g network).
●not getting high internet speed(even though this phone has most of the network bands)

And when I putted my SIM back to my old device all these problems were gone(constant 70MBPS constant speed with unlimited data and my daily data is also not being used ). Bcuz of this now i know that its not my SIM or service provider(Airtel), its the Phone .
 
(Ya i have tried putting my phone in airplane mode and also reset my network) 
14 Comments
AmitSingh90
Active Level 6
Galaxy M
It's your phone have overheating issue
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_pb_
Active Level 1
Galaxy M
Not that much
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Aditya620051
Expert Level 5
Galaxy M
Try changing API
Or go for factory reset.
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AmitSingh90
Active Level 6
Galaxy M
Airtel 5g is not consistent
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_pb_
Active Level 1
Galaxy M
It is... in my other phones
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AmitSingh90
Active Level 6
Galaxy M
Do factory reset
0 Likes
-Aneesh
Expert Level 5
Galaxy M
Ensure your device is running the latest software version, as updates often include network-related fixes.
If the issue persists, contact Samsung’s customer support or visit a service center. It could be a hardware or firmware issue specific to your device.
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goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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