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12-27-2023 11:10 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would like to inform you that the other files storage category contains data from apps you have installed on your smartphone or tablet. It includes items such as system files, cached data, and temporary files that do not fall into any other storage categories.
The data contained in the “Other” storage category cannot be deleted directly from your device. However, you can clear some of it by deleting cache or app data.
Kindly perform the following steps to resolve the Clear app cache and device cache.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
In case the issue still occurs kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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12-28-2023 07:30 PM in
Galaxy M