Accidental touch protection

[AHMEDsGalaxy]

In Galaxy M21 there is no pocket mode , sometimes in pocket call gets attend. It's a basic feature but don't know why in samsung M21 it's not available.

Is anyone facing the same issue.

[sajansunny]

I have accidental touch protection in my A52 S... But call is automatically cut in the pocket and automatically dialing to emergency numbers

[AHMEDsGalaxy]

Same issue for me also some time it's dialing emergency number too. But in M21 pocket mode is not available.

[Samsung_specialist]

We are pleased to confirm that the Accidental touch protection feature is indeed available on the M21 device, as outlined in the official manual.
To enable Accidental touch protection on your M21 device, please follow these simple steps:

From your device's Home screen, access the "Settings" app.
In the settings menu, use the search function to look for "Accidental touch protection."
Select the "Accidental touch protection" option from the search results.
You will find a switch next to "Accidental touch protection." Tap this switch to turn the feature on.
Enabling Accidental touch protection will help prevent accidental touches, ensuring that your device responds to intentional interactions while reducing unintended actions.

[AHMEDsGalaxy]

You may check the picture it's not available.

[Samsung_specialist]

We apologize for any inconvenience this may have caused you.
Please make sure that you have the last software update version by the following steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Please send error report to our technical team and they will do their best to assist it and to investigate the reason of this. To send an error report, please follow the below steps:

1 Launch Samsung Members app.
2 Tap on Support.
3 Scroll down the screen and select Error Reports.
4 Choose a category below.
5 Tap on Frequency.
6 Choose between Once, Often or Sometimes.

[AHMEDsGalaxy]

Thank you for your reply, software update is up-to date. I will send an error report.