My gallery application is not functionig properly. I initialy bought the phone in July 2023 end and at that time gallery app was functioning normally but after some days all photos and videos which ae in my device are not visible in my gallery application. My camera photographs are also not available in application. I tried a lot of troubleshooting methods but nothing happend. Pls help me out.
We acknowledge your query. To resolve Gallery app issue, I would request you perform the below-mentioned steps for a quick resolution:
1. The clear cache memory of a particular application: Tap on Settings> Tap on Apps > Now pick the Samsung shop app > Tap on Storage> Tap on Clear Cache.
2. Reinstall the App Step 1. To uninstall Apps on Android devices, go to Settings > Apps. Step 2. Select an issued app > tap on Uninstall. Step 3. Go to the Google Play Store and reinstall the App again.
3. Free up space on device storage To check:- Go to Settings > Apps> Tap on More options (three vertical dots) in the upper right corner > Sort by > Size. To delete:- Go to Settings > Apps> Select an issued app>Tap Uninstall to free up storage space.
4: Remove third-party applications: Settings>Apps>third-party application from Apps>Uninstall.
5. Check Phone in safe mode;- Steps to enter into Safe Mode: You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon. Exit safe mode: Simply restart your phone and it will reboot normally.
6. Update software on the device (if available): Settings > Software update > Download and install > Software update > Download > Install now.
7. Reset settings How to reset: Settings > General Management >Factory reset. Reset settings: Reset all settings to their default. Factory data reset: Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
