AadhaarFaceRD

[Rajesh_Nair]

Hi Anyone able to install Aadhaar Face RD app from playstore, its showing incompatible with most of the samsung device, i am using M31

This app is using for eKYC for gas connection in Indane One, HelloBPCL etc.

Please help

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Rajesh_Nair]

Hi
For your understanding, Indane one is an app for gas booking, re-kyc is a module in that, while clicking re-kyc; it prompts for biometric authentication; where there is option to scan face. While clicking face scan, which requires AadhaarFaceRD , it open play store and says device is incompatible.

Attached screenshots.