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Original topic:

5g disconnects automatically in M34 5g

(Topic created on: 05-28-2024 02:17 PM)
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panotiii
Active Level 2
Options
Galaxy M
5g disconnects automatically after resetting the settings or restarting the phone, 5g comes Back again for 30 seconds then again go back. Screen recording is attached. NOTE : THIS screen recording is made near the jio 5g mobile network tower so there is no network issue.


1 Solution


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Solution
bold
Expert Level 5
Galaxy M
If the phone is getting hot then the network switches from 5G to 4G.

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7 Comments
goodthings
Expert Level 5
Galaxy M
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
panotiii
Active Level 2
Galaxy M
Sorry but none of these settings worked, 5g came back but for 30 seconds only
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Solution
bold
Expert Level 5
Galaxy M
If the phone is getting hot then the network switches from 5G to 4G.
panotiii
Active Level 2
Galaxy M
Yes that's the problem, I have checked it.
Could you please provide me the solution. As I can't wait to get phone temperature normal
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JKsingh1672
Beginner Level 2
Galaxy M
Same problem with my dad's m34 5g phone..please provide any solution
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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