updates not download in roaming

[RakeshTiwari]

I was faced issue during the check phone update in roaming, warning occur like that update not be download in roaming try when in home network. It was also failed on wifi network. Mean we can't update/upgrede ver. When phone log in roam or out side home network.

Can some one solve this how to eneble phone for security update or ver. Update in roam.

[arunnechlani]

Goto settings--connections - - mobile networks and enable roaming

[arunnechlani]

If it solves the problem accept it as a solution from 3 dot menu

[RakeshTiwari]

without roam on we can't access voice or data, mean is phone is in roaming and working fine, play store also support for download and updates
but system software failed to download update out side home network and we have not other local SIM for this purpose

[arunnechlani]

That is happening could be due to the size of software is big and not recommended to download on mobile data

[Luis_rc]

I have the same problem, and I have unlimited data even while roaming, so why does Samsung have to decide if it's too big the update to download over data...

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Deborah]

Same issue. I have 225GB roaming per month. Why does Samsung decide I cannot update the latest security patch. A warning I can understand, not locking people out of security patches while roaming.