Usama123
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04-08-2018 12:33 AM in
Galaxy J
when i open my device suddenly open chrome and show me that your device is infected and download this app etc.
i also downloaded that app but ...
when i start device again this side opened
also this side opened when i worked my device.
what i do???
i also downloaded that app but ...
when i start device again this side opened
also this side opened when i worked my device.
what i do???
- Tags:
- Samsung
4 Comments
thelegend
Active Level 10
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04-08-2018 06:42 AM in
Galaxy J
delete the data of Chrome and clear system cache data.. of itr helps
1Nik
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04-08-2018 06:52 AM in
Galaxy J
Even I had the same problem on my J 7 prime..I had deleted the recently installed apps and did clear data for all downloaded apps. That helped me.. Hope helps you too.
SandeepDdn
Active Level 9
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04-08-2018 07:10 AM in
Galaxy J
that is not virus ...this is only advertisement popup ... just enable adblocker or download adblocker from playstore.
admin_
Expert Level 5
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04-09-2018 12:00 PM in
Galaxy J
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Chrome >> Storage >> Clear data.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Chrome >> Storage >> Clear data.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/