Original topic:

problem

(Topic created on: 12-21-2018 01:04 AM)
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Ankitdani
Active Level 1
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Galaxy J
Any j7 prime user problem internet connection after last update...? because my internet working slow..and any solution...?
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admin_
Expert Level 5
Galaxy J
Thanks for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue of slow internet:
1) Check the network mode (from setting) & set the network mode according to internet speed requirement .If high internet speed require set the LTE/WCDMA/GSM (Auto connect) or LTE Only or WCDMA only. (LTE Network mode will depend on device 4g compatibility) mode.
2) Restart the device.
3) Check the APN setting(Setting-->More Network-->Mobile Network-->Access Points Names).If correct APN setting has selected kindly perform the "reset to default" APN(Setting-->More Network-->Mobile Network-->Access Points Names-->On Top right corner click on 3 dots)
4) If still there is internet speed problem in the device kindly check via other Sim card.
5) If still there is internet speed problem kindly create the data backup & reset the device.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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