Thanks for Being a part of Samsung community. We apologize for the inconvenience caused to you, We would like to inform you that if there are obstacles between the devices, the operating distance may be reduced. Kindly checks by following below mentioned steps for overcome the issue of Bluetooth connectivity: 1. Ensure that the device you wish to connect with supports the Bluetooth wireless feature. 2. Ensure that your headset is in Bluetooth paring mode. 3. Restart your device and search for the device again. 4. Ensure that your device and the other Bluetooth device are within the Bluetooth Connection range (10 m).
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
