Original topic:

my j2 phone is not show volte network

(Topic created on: 09-20-2020 05:50 PM)
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abhirajKumar
Active Level 1
Options
Galaxy J
J2 mobile phone 
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14 Comments
Dharmaraj
Active Level 5
Galaxy J
plz secure that the 4G coverage on your area is strong
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abhirajKumar
Active Level 1
Galaxy J
yes
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Anonymous
Not applicable
Galaxy J
Which sim.. And volte shown before or not?
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abhirajKumar
Active Level 1
Galaxy J
Jio sim
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abhirajKumar
Active Level 1
Galaxy J
Jio 4g sim
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abhirajKumar
Active Level 1
Galaxy J
yes before volte is shown
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Ehsank
Expert Level 5
Galaxy J
eject sim card
switch off your mobile
insert your sim and turn on your mobile
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abhirajKumar
Active Level 1
Galaxy J
this condition is flow already
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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