my galaxy j8 (4gb,64gb) is lagging while making or receiving a call. why?

[Jeet028]

It responses after 4-5 seconds.

[Viki100420]

It happens with most of the samsung devices.For me it is a common issue faced several times.
According to my opinion it will be solved by restarting your device.

[Jeet028]

hie viki100420,

it is not resolving by restarting the device. i am facing the same issue from more than 8 months.

Even the latest update of the phone not able to serve any kind of help.

[Viki100420]

I think this is a simple delay which occers as the device gets older.Sometimes this issue still continues with my galaxy J7 and gets solved after restarting.And is not solved with my s-duos2 gt-s7582 and J6 devices and for me this issue dosent make a big difference as the call is placed after 3-4secs so not a major problem.
And there is a way which solves this problem completely by formatting your device which is not a good option according to me but it is effective this formatting trick was used on my friends j7 duo and it worked well.
Do tell what you think.

[Jeet028]

thanks for your suggestion.

i will look on to formatting the device, after preparing complete backup.

[Viki100420]

Yes👍
I hope it helps you.
Do click on three dots and accept solution if you find my solution useful

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "device lagging" issue kindly follow the given below steps:

1) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

Please visit this mentioned link for more information : https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support