Original topic:

J8 just got android 10 update.

(Topic created on: 07-26-2020 07:15 AM)
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SAVITA1
Active Level 3
Options
Galaxy J
Device feels sluggish now. Touch sensitivity in the lower area has been very bad.. I guess it's software issue.
Samsung should improve stability of phone.
Day to Day interaction with phone should be improved.
Like the typing experience has been detoriate .
Samsung kindly push another update and make phone fast.
PLEASE !
Thank you !

4 Comments
ADSoomeet
Active Level 8
Galaxy J
Whed did you updated? Wait for a couple of days and see if things improve.
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SAVITA1
Active Level 3
Galaxy J
just yesterday.. soon after i got notification.
yeah I guess it will improve as it takes sometime for os to Get fluid.
thank you.
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ADSoomeet
Active Level 8
Galaxy J
Sure. Do update if things don't get better.
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "device lagging issue" kindly follow the given below steps:

1) Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

 

Please visit the mentioned link for more information : https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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