message app crap

[sansan]

message app does not open today onwards.....already tried message app "force stop" "clear cache" " clear data" and mobile restart...but till unable to solved.......1ly factory reset solution ?

[SandeepDdn]

start in safe mode

[sansan]

how 2 use safe mode ?

[SandeepDdn]

If sms app open in safe mode..... its mean 3rd party app create problem

[sansan]

how to use safe mode ..sorry i dont knw

[manojkumar77]

while restarting your device u will get samsung logo displayed press and hold the lower volume button safe mode will turn on

[SandeepDdn]

long press POWER OFF icon

[admin_]

Thanks for being with Samsung and sharing your concern. We would like to inform you that please follow the steps below:-
* Navigate to apps >> Settings >> Applications >> tap on three dots right on top >> Reset app preferences.
* Run your device in safe mode.
* Reset your device after taking the complete backup of your device.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[sansan]

reset done ...but no use..same issue.again ....😪

[sansan]

i think this link wrong....😥