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11-10-2018 07:30 PM in
Galaxy JIt TAKES 15% CHARGE FOR 1 HOUR.
I DO FACTORY DATA RESET 3 TIMES AND
HARD RESET 2 TIMES BUT PROBLEM IS NOT SOLVED
I USED ORIGINAL CHARGING ADAPTOR AND CABLE IS NOT DAMAGE.
PROBLEM IS ONLY FOR ME OR ALL
THOSE PEOPLE WHOSE FACING THIS PROBLEM PLEASE COMMENT
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11-10-2018 07:51 PM in
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11-10-2018 08:00 PM in
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11-10-2018 08:14 PM in
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11-10-2018 09:09 PM in
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11-11-2018 09:51 AM in
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11-11-2018 10:33 AM in
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11-13-2018 09:51 AM in
Galaxy J1) We recommend you to charge your handset with original wall charger that came with your handset sales pack.
2) Check whether UPS (Ultra Power Saving) mode or PS(Power saving) mode is activated (if yes Deactivate it during charging).
3) Kindly clean the charging point of your charger and battery with a dry and soft cotton cloth to remove unwanted accumulated dust/waste material.
4) Kindly follow the standard charging procedure (Charge your device for 150 minutes on switch off mode).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/