Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Navigate into Settings >> Apps >> Select the Google Applications >> Clear Data & Clear Cache and restart the device. 2) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences. If the issue still persists, We would request you to provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
