j5 prime screen flickering issue

[LøneWølf713]

i'm using the j5 prime 32gb varient since september..i noticed some screen flickering in low brightness from the first week onwards..Then it stopped..after 2 weeks it showed again and then gone..after updating to nougat 7.0 i thought it will solve the problem if it is not a hardware issue..but it still exists and now the screen is flickering frequently while playing a video..Anyone else with the same problem ??

[Saim074]

i think it is a software problem... i m also having it

[LøneWølf713]

me 2..becose i restored the phone and no flickering so far..may be it was due to some 3rd party apps..don't know

[Saim074]

i idnt think it is coz of 3rd party apps coz this issue occurs only when the brightness is decreased

[LøneWølf713]

now there is no flickering in low brightness..

[Saim074]

what u did??

[ShivamShokeen]

i am unable to do anything

[akash1234]

yess also with my J5 prime

[admin_]

Thanks for being with Samsung and sharing your concern. We would like to inform you that kindly follow the steps below to resolve the issue :- 

1 Adjust the brightness of the device then check it (Setting-->Display-->Brightness)
2 "Disable the " Show Screen Updates" option in developer options or completely disable the Developer options."((Setting-->Developer options(If its available & highlighted)-->Show Screen Updates))
3 Check third party application if downloaded recently, Post which issue occurred. Then, check in Safe Mode.
4 If in Safe mode problem is still existing we advise you to create the Data back up & Factory Reset the device.
5 Periodic Software Update through FOTA , SMART SWITCH or Smart Tool is intended to resolve the issue as well.
Be sure to hit ♡ when you find an answer that works for you.