Original topic:

Screen flickering issue at 0 to 20% brightness

(Topic created on: 09-19-2020 05:56 PM)
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PrateekPriyadarshy
Expert Level 3
Options
Galaxy J
My device is J7 NXT
I've been using since 2016 but last 3-4 months the screen flickering started. Its really annoying and after reaching service center they said keep the brightness above 20 or 25%. Does amoled panel have issue after 3 yrs?
As they have organic layer they'll decay over time. Then how many year it'll run perfectly with nowadays smartphone. 
3 Comments
Ehsank
Expert Level 5
Galaxy J
check in playstore is there any update for "android system web view " if available then update it, it will solve your issue.
and if not available then go to settings >app> search for android system web view >click on it> click on 3 dot at top right corner and uninstall update
then restart your device then observe
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness. 


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Galaxy J
I have already reset the device 3 times, already tweaked the settings but nothing happened.
I went to Samsung service centre they said it's the screen it self problematic but how i never dropped the device anywhere.
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