help

[devDgreat]

Earlier the phone got fully charged with in 1 and half an hour and even data is on. but now it takes more than 5 hours to get full charged even I do the data off. What will I do, because now waranty of charger is over as it passes warranty period?

[Shiv___]

which phone

[devDgreat]

samsung j7 prime

[Shiv___]

bro its software bug kindly wait for next software update

[SSNX9529]

Same problem. It's not charger or phone problems. It is bad software. Many people facing this problem. Samsung not fixing it on purpose

[Shiv___]

wait for next update its a bug in software update

[devDgreat]

thanku shiv

[admin_]

Thanks for query. We would like to inform you that this handset is enriched with most powerful features.Kindly follow below mentioned steps to overcome the issue:
1) We recommend you to charge your handset with original wall charger that came with your handset sales pack.
2) Check whether UPS mode Or PS mode Activated.(if yes Deactivate it during charging).
3) Kindly clean the charging point of your charger and battery with a dry and soft cotton cloth to remove unwanted accumulation of dust/waste material.
4) Kindly follow the standered charging procedure ( Charge your device for 150 minutes on switch off mode)

[devDgreat]

from where we deactivate the ups or ps mode

[Shiv___]

bhai
ups= ultra power saving mode
ps= power saving mode