fingerprint lock not working properly after software updation

[arshsangha]

fingerprint screen lock not responding properly ....but working efficiently in app locks.....it all starts after software updatation... sensor is fine....help me to sort it out.....j7 prime 16 gb

[ahasan]

same problem..

[InfoHub]

reset seting only

[admin_]

Thanks for Being a part of Samsung community. We would like to inform you Kindly follow the steps below to resolve your concern :-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch.
If still issue persist, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you.

[Rahulkr04]

how to fix this .. Fingerprint sensor stops working suddenly and not even fix after factory reset

[Rahulkr04]

this is the issue related with j7 prime