I have been using my samsung galaxy j7 prime for the past one month but I it has been found that while doing voice call, the phone gets disconnected all of a sudden during the middle of conversation and frequently it happens. How to solve this issue?
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Check by using any other SIM card. - Ensure that network frequency of your device should be selected on Auto-mode. - Menu > Settings > Connections > More Networks > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE). - Search for the Network Manually as follows: Menu > Settings > Connections > More Networks > Mobile Networks > Network Operators > Select Manual Search. - Kindly go to settings >> General management >> Reset >> Reset network settings.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
