Original topic:

brightness issue

(Topic created on: 11-23-2017 01:09 PM)
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abhisbekkumar
Active Level 1
Options
Galaxy J
i am facing a problem regarding brightness ....it automatically go into high brightness ...and i cant able to reduce the brightness ....so i have to restart my phone again .
this js happening every day ....once or twice ..
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5 Comments
Sambro
Active Level 4
Galaxy J
which j series phone u r uaing
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abhisbekkumar
Active Level 1
Galaxy J
j7 prime
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djunoxx
Active Level 3
Galaxy J
The brightness automatically becomes maximum when the phone is in direct sunlight.
If you feel it is happening in error, make sure there is nothing covering the ambient light sensor on your phone (such as a screen guard, case, etc.)
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abhisbekkumar
Active Level 1
Galaxy J
no its does not occur when phone is in direct sunlight ..it happens during night and ....i dont have any screen guard and case
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admin_
Expert Level 5
Galaxy J
Thanks for being a part of Samsung community. Would like to tell you kindly follow the steps below to resolve your concern:-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Be sure to hit ♡ when you find an answer that works for you.
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