medtiya
Beginner Level 3
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10-12-2017 01:18 PM in
Galaxy J
yesterday I reset my cell phone. .
but I forget to do back up on Samsung cloud
when I restart my cell phone
I lost my all data which was saved on Samsung cloud ...anyone do help me
how I can 're store all my data from Samsung cloud
but I forget to do back up on Samsung cloud
when I restart my cell phone
I lost my all data which was saved on Samsung cloud ...anyone do help me
how I can 're store all my data from Samsung cloud
2 Comments
admin_
Expert Level 5
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10-12-2017 05:46 PM in
Galaxy J
Thanks for being with Samsung and sharing your concern. We would like to inform you that please insure you have already take the data backup of your all data then only it is possible to recover your data via smart switch. Also would like to tell you please check whether there is any folder by the name of trash if available in Samsung cloud please check whether the deleted files available in there. Also would like to tell you if the sync option was on and the data has been synced on your gmail account then also you can recover your data by syncing your account. Otherwise no other option is available to recover your data back.
medtiya
Beginner Level 3
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10-13-2017 01:27 AM in
Galaxy J
Thank u so much for best guidance