Few days back , I updated my J5 prime phone to Nougat o.s. . Since then , I am facing the problem while using internet in my Jio sim . Some time the Volte icon disappears & Some time the internet doesn't work though the Internet & Volte icon appears. No problem with calling. Tried changing the sim ports & recently installed a small update of 190 MB. The problem still persist. Suggest me any solution .
Thank you for reaching out to the Samsung support communities! You have tried a great step changing SIM card. We would like to suggest you kindly follow the below mention steps to overcome the Issue;
- Check by using any other SIM card. - Ensure that network frequency of your device should be selected on Auto-mode. - Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE). - Search for the Network Manually as follows: Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
