Video playing issue in J7 Max after install updated Software

[cba09]

While playing video of any application it didn't play well. It plays like slow motion. Please help us.

[cba09]

YouTube, WhatsApp and all application video act same...

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[apv412]

I also experienced same. But my problem was solved by doing wipe cache partition and clearing the data of setting in app section

[cba09]

I have cleared cache but after few days same issue occurred. So need to clear cache every time