USB tethering problem on Galaxy J7 max

[sssppp]

 I have samsung J7 max...When I connected my mobile to PC via USB cable I can access folders of phone on computer but when I am trying to on usb tethering on phone it is not getting on and simply getting out sayin setting has stopped what should I do

[Anonymuos]

try this

[Anonymuos]

.

[Anonymuos]

.

[sssppp]

done this but still the problem remained same

[Aashish]

Settings stopped on phone?

[sssppp]

yes

[meady]

 I have samsung J7 max...When I connected my mobile to PC via USB cable I can access folders all dacomets but when I canect OTG my phone give no response please help me.....

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

2. Reset the device:- Settings > General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support