Touch Issue

[AnuragKumar85]

I bought J5 Prime 2 months ago and i am facing this problem.. See this video.

PS- Not Screen Recording.

[Parvezkhan78646]

jruri nhi ki aapke problem aai to sbke aayegi mere bhai k pas b j5 prime h 1saal ho gya use smoothly chalta h or iska battery backup dikhne me km h but chlta acha h

[AnuragKumar85]

But Ye mere saath hi kyu ho raha hai

[AnuragKumar85]

Kahi iska screen protector to ni kr rha ye dikkat??

[Parvezkhan78646]

service centre check karwa lo

[sanwarchoudhary]

bhai tansion mat le hota h kabhi kabhi software ki wajah se

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Reset the device setttings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Check the issue in Safe Mode.
4) Keep updating the device via FOTA or Smart Switch.
5) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/