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08-01-2024 12:40 AM (Last edited 08-01-2024 12:41 AM ) in
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08-01-2024 09:12 AM (Last edited 08-01-2024 09:12 AM ) in
Galaxy JPlz Accept solution clicking on 3dot right side nd Do follow for Regular Updates.
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08-01-2024 09:57 AM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
We appreciate you taking the time to share valuable comments, and taking your valuable feedback. we would like to inform you that as per the Samsung update policy, there are one latest and two major software updates provided for Galaxy devices and Monthly security patch updates regularly for 5 years. Your device is not eligible for the Android OS update and the security patch updates. However, kindly perform the following steps to resolve your issues.
Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Galaxy device sound issue: Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.
Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.
Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.
Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.
Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.
Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support