Original topic:

Samsung provided Android 10 update issue on this

(Topic created on: 07-29-2020 12:50 PM)
sudeepkumar
Active Level 1
Options
Galaxy J
After updating the phone the charging speed become slow Samsung must should look into this matter I don't know you guys are facing or not if you are facing so please comment Samsung must and should solve this problem.
5 Comments
Anonymous
Not applicable
Galaxy J
s i also facing these issues
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harshilpugalia
Active Level 10
Galaxy J
Can you share your device model. And also would meed to have a check at the charging rate.
You may use a 3rd party app Ampere to measure and share a screenshot. The root cause can identified on that.
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sudeepkumar
Active Level 1
Galaxy J
Samsung j8
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harshilpugalia
Active Level 10
Galaxy J
Can you share screenshots like this after installing this app. it's safe to use and please share screenshots above around 65% in both charging and charger disconnected situation.

http://goo.gl/ybA6Qx
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cs_member9
Active Level 7
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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