Problem after android 10 update in j6 plus

[PinderChahal]

I have updated my sm j6 plus to android 10 by official update provided by samsung. Now when i put my device on charging, the screen is always awake with blackish colour . Help me to set screen to sleep while charging.

[SaketPriyadarshi]

I think that's screen saver....check whether it is on or off

[PinderChahal]

no its not screen saver ,, its something else

[Itsdev]

Some third party app must be running in background. Boot the device in safe mode (go to power menu- tap and hold on POWER OFF option- you will see SAFE MODE OPTION) and check if the problem still exists.
If not , then some other app was keeping screen awake.
if still problem exists, you should go to service center.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve auto restart issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video while phone is restarting and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[PinderChahal]

in safe mode when i put my device on charge , scren was just on for about 5sec and then screen light was off which means its in correct situation.