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07-29-2020 10:58 AM in
Galaxy J- Mark as New
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07-29-2020 11:07 AM in
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07-29-2020 12:12 PM in
Galaxy JYou may use a 3rd party app Ampere to measure and share a screenshot. The root cause can identified on that.
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07-29-2020 12:43 PM in
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07-29-2020 12:50 PM (Last edited 07-29-2020 02:28 PM ) in
Galaxy Jhttp://goo.gl/ybA6Qx
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07-31-2020 07:30 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support