We do regret for the inconvenience caused as you are unable to decrypt the SD card. We recommend following below steps to overcome the issue:
- Make sure the device charged upto 80% and connected to charger. - If you have not changed the device settings then only you can decrypt the SD card in the same device from which the SD card was encrypted. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
