Original topic:

Problems on Galaxy J7 Pro after March Security patch Update and Common Problems

(Topic created on: 08-13-2020 01:45 AM)
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Anonymous
Not applicable
Options
Galaxy J
After updating the march security patch my galaxy j7 pro was facing lot of problems. The problems are listed below
1.) Phone Automatically Restarting (note : Even if the auto restart option is OFF in the device care settings)
2.) Video Orientation problem aries everytime while streaming on online sites like youtube, facebook, etc. while moving from portrait to landscape the video not gets full screen in landscape view. full video goes to the bottom left corner at too minimal size. This problem arises mostly on all browsers.
3.) Screen OFF problem while Streaming Online Video. When playing videos in online sites like youtube, facebook, etc. The screen automatically off at the screen timeout time. This Error Irritating me much.
4.) Phone page Hanging Problem. While trying to click on the details of contact or call logs the screen is full of blank and looks like hanging. This issues appears twice in ten time ratio.
5.) When Making outgoing call or receiving incoming call it first displays the phone number for a second then only the saved name loads. Looks like hanging issue. Then if i make any accidential calls it is very difficult to end it. Irritating me much. Screen blips for a time to go to the calling screen and the end caller got ringed.
6.) No Live Focus Option for the Rear Camera. This will definitely a major mistake.
7.) While Clicking received text message on notification bar it takes much time to open it. Looking like hanging problem.
8 ) Partially i receive update or response notification from playstore while clicking on it displays always a white screen.
9.) Automatically Call Answering Problem at most of the times.
etc...

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(Note : All this problems are updated after march 2020 security patch update. Some Screenshot's are listed above to confirm my current status of smartphone)

Samsung may look into these problems and resolve it to satisfy its customers.
THANK YOU

17 Comments
skmali
Active Level 7
Galaxy J
yes!
I'm also facing same problems
Azil12
Beginner Level 4
Galaxy J
i don't have any issue j7pro updated to 9.o one ui.❤😁
Samsung_Support3
Moderator
Moderator
Options
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

 

1) Check device in safe mode :-
Steps to enter into Safe Mode:- Press and hold the Power key, when Power off icon appears > hold power off icon.
Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

2) Update software(If available):- Settings > Software update > Download and install > Install now.

3) Reset the device :- Setting > General Management > Reset settings.
Note :- Kindly create data backup of your device via SMART switch mobile application.

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

Anonymous
Not applicable
Galaxy J
all these problem still persists after march security patch update. already tried safe mode too... still problem persists. please fix it. These bugs ireitating me more to use if yours don't care me. i am moving out from samsung no any other way
Dlohar60
Beginner Level 2
Galaxy J
Phone page Hanging Problem.....Is there any solution?
Anonymous
Not applicable
Galaxy J
its a software problem all the users were facing this issue... sometimes blank page of caller details and slowly opening of phone app screen
0 Likes
Spectrum
Active Level 1
Galaxy J
I am facing issue related to notification pannel.. Even after turning on phone in safe mode none of app will popping notifications in notifications pannel.

I tried to contact customer service, even they where not able to solve issue. They asked me to do factory reset.
Anonymous
Not applicable
Galaxy J
also check notification settings in settings
0 Likes