Problem

[Vijay-10]

After inserting a new 64 GB Samsung memory card my mobile was fully hanging.. And I also done the factory reset.. Bt no use.. Plz give me solution...

[Surena]

whats the ram capacity of your mobile. and whats your model

[Vijay-10]

j7 prime.. 3GB ram

[MubashirMystic797]

For this, You need to reformat the SDcard in exFAT File System in PC before inserting

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).